Privacy Policy

Last Updated: November 27, 2017

Overview

This is the privacy policy of Deep Sentinel.  As described in greater detail in this Privacy Policy, we are committed to protecting your personal data.  We consider this to be a vital part of our relationship with you. We commit that we will not share your personal data unless you’ve asked us to share, we’ve told you in advance that we will share as part of providing our services, we’ve removed information that could identify you, or legal rights are affected.  

Scope

This privacy policy applies to users of our website, deepsentinel.wpengine.com, and our products and services, and our mobile app.  We refer to our website, and products and services, and our mobile app, in this Privacy Policy collectively as our services.  It describes the personal data that we collect from you, how we use this data and how we protect this data.  By using our website or services or mobile app, you are agreeing to our collection and use of your personal data as described in this Privacy Policy.  

How Our Services Work

Our services are designed to deliver an AI-based home security system and services.

Information We Collect

We may collect your personal data and other information from you in the following circumstances:

Personal Data You Provide.

We collect personal data from you when you voluntarily provide this information to us, such as when you register for access to our services, contact us with inquiries, link your accounts, respond to offers from third parties, respond to surveys, authorize us to contact third parties on your behalf. Personal data that you voluntarily provide may include your name, address, email address, phone number.

Please note that if you are located outside of the United States, by providing this information to us, you acknowledge and agree that this personal data may be transferred from your current location to our offices and servers and the authorized third parties referred to in this Privacy Policy, located in the United States.

Other Information We Collect.

  • Non-Identifiable Data. When you interact our service, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. We may store this information itself or it may be included in databases owned and maintained by our agents or service providers. Our services may use this information and pool it with other information to track, for example, the total number of visitors to our website, the number of visitors to each page of our website, and the domain names of our visitors’ internet service providers. It is important to note that your personal data is not is available or used in this process.  
  • Cookies.  In operating the services, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our services gives to your browser when you access our services. Cookies help provide additional functionality to our services and help us analyze usage more accurately. For instance, our website may set a cookie on your browser that allows you to access our services without needing to remember and then enter a password more than once during a visit to our website. In all cases in which we use cookies, we will not collect personal data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of additional features of our services.
  • Do Not Track: We may (and we may allow third party service providers to) use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of our website.  For example, we may use a third party analytics service to help us analyze how users use the website and enhance your experience when you use the website.  Our website currently does not respond to “Do Not Track” (DNT) signals and operates as described in this Privacy Policy, whether or not a DNT signal is received. If we do so in the future, we will describe how we do so in this Privacy Policy.

 

  • Aggregated Personal Data. In an ongoing effort to better understand and serve our users, we may conduct research on our customer demographics, interests and behavior based on the personal data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with our agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
  • Third Party Analytics. We may allow third party service providers to use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the services. These third party service providers help us analyze how our users use our services, and can enhance your experience when you use our services
  • Location Information. Our services may collect and use your location information (for example, by using the GPS on your mobile device) in order to help us authenticate activity related to your account other use. We may also use your location information in an aggregate way, as described below in the “Aggregated or De-Identified” section. We do not share your location information with other users of the services. If you choose to enable our location features, your location information may be publicly displayed within our service. Please keep in mind that other users can see this information about you, and they may use it or disclose it to other individuals or entities outside of our control and without your knowledge. Your location information may be subject to abuse, misuse, and monitoring by others, so please be careful if you choose to enable location functionality.
  • Mobile Information.  You are able to download our mobile app through Google Play for Android, and the Apple App Store for iOS.  When you use our mobile apps, we collect from your mobile device a unique identification number (including the Apple-recommended CFUUID (the Core Foundation Universally Unique Identifier) if you have an iPhone). When you use certain features of our mobile app, we may collect information about your location to provide you with location-based services and information.  Many devices allow you to turn off location services, but if you do so, you may be unable to use all the features of our services.
  • Action Tags. We may use action tags (also called pixel tags, clear GIF, or beacons) to identify some of the webpages that you visit on our site and how you use the content on those pages.  Action tags may also be placed in advertisements that third parties serve on our behalf on our website or third party websites. Action tags may collect and transmit data in a way that identifies you personally if you have registered with our website, or are logged into our website. We may also use action tags in our emails, to determine if you opened the email or forwarded it to another person. We use action tags in our mobile app if you are accessing websites from links in our mobile app.  These may identify the pages that you visit and how you use the content on those pages.

How We Use Your Information

We will use the personal data you give us to provide you with our services, in a way that is consistent with this Privacy Policy. Please note that if you provide your personal data for one part of our services, we may use it for another part of our services.  For example, if you contact us by email, we may use the personal data you’ve submitted to us to provide you with the answer to your question or resolve your problem. Also, if you provide personal data in order to obtain access to our services or to link your financial accounts, we will use your personal data to provide you with access to these services and features and to monitor your use of these services.

We may also use your personal data and other personally non-identifiable information collected through our services to help us improve the content and functionality, to better understand our users and to improve our services. We may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.  

If we plan to use your personal data in any manner that is not consistent with this Privacy Policy, you will be informed prior to or at the time when your personal data is collected.

How We Can Disclose Your Information

We are committed to protecting your personal data.  We consider this to be a vital part of our relationship with you. We commit that if we share your data, it will be only in the following circumstances.  

  • You’ve Asked Us To Share.  We may share your data where you have consented or otherwise given us permission to share your data.  We will not share your personal information with third party product providers without your express consent.  Note that if you decide to pursue an offer from a third party product provider, you may be asked to provide information directly to that provider, including your personal data.  Using our services does not require that you provide any information directly to such providers, unless you wish to.  
  • Aggregated or De-Identified.  Although we will not share your personal information without your consent, we may share information that is aggregated or de-identified, so that it cannot reasonably be used to identify you. For example, we may share aggregated or de-identified information with third party providers to permit them to provide services that are more relevant to you.
  • With Third Parties Needed to Provide Our Services.  We may share your information with third party service providers who we use in delivering our service.  Examples include providers who provide us with technology services such as hosting providers, identity verification, support, payment, and email service providers.  We provide these providers with only the information they need to perform the specific function.  For example, we may use third parties to gather your information from your financial institutions.  
  • Legal Rights. We may share your information if required by applicable law or legal process, or if we believe it is in accordance with applicable law or legal process.  This can include protecting the rights, property and safety of our company, our users and the public, including, for example, in connection with court proceedings, or to detect or prevent criminal activity, fraud, material misrepresentation, or to establish our rights or defend against legal claims.
  • Business Transfers.  As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, your personal data may be part of the transferred assets.
  • Related Companies. We may also share your data with our related companies (including our parent and subsidiary companies) consistent with this Privacy Policy.

Updating or Deleting Your Data

If you need to update your personal data, please contact us at support@deepsentinel.com.  We will take reasonable steps to update or correct your personal data in our possession that you have previously submitted through our services.

You can also choose to not provide us with personal information, but you may not be able to use some of our services. You may terminate your account with us at any time by submitting a request to our contact form.  Please note that we may retain your personal data and other information beyond the end of your relationship with us in accordance with our internal record-keeping policies and with applicable law, including to comply with legal reporting obligations.  

Unsolicited Information Not Covered

This Privacy Policy does not apply to any unsolicited information you provide to us. This includes, but is not limited to, information posted to any public areas of our website, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions. If you make an unsolicited submission, we will not treat this as confidential and we can reproduce, use, disclose, and distribute this information to others without limitation or attribution.  For the safety and security of your information, please do not submit information to us other than when we specifically ask you for it.  

Children

We do not knowingly collect personal data from children under the age of 13. If you are under the age of 13, please do not submit personal data to us. If you have reason to believe that a child under the age of 13 has provided personal data to us, please contact us, and we will endeavor to delete that information from our databases, subject to applicable law.

Links to Other Websites or Services

This Privacy Policy applies only to our website and our services. Our website or services may contain links to other websites or services not operated or controlled by us, including websites and services operated by the third party product providers who may make offers available to you through our services. The policies and procedures we described here do not apply to the websites of these third parties. The links from the services do not imply that we endorse or have reviewed the websites of these third parties or their respective privacy policies. We suggest you contacting those websites directly for information on their privacy policies.

Integrating Social Networking Services

One of the features of our services is you can connect various social networking services like Facebook or Twitter to your account with us. By directly integrating these services, we aim to make your online experiences richer and more personalized. To take advantage of this feature, we will ask you to log into or grant us permission via the relevant social networking services. When you add a social networking service account to our service or log into our service using your social networking services account, we will collect relevant information necessary to enable our services to access that social networking service and your data contained those social networking services.  As part of this integration, the social networking services will provide us with access to certain information that you have provided to the social networking services, and we will use, store and disclose such information in accordance with this Privacy Policy.  However, please remember that the manner in which social networking services use, store and disclose your information is governed by the policies of those third parties, and we have no liability or responsibility for the privacy practices or other actions of any social networking services that may be enabled within our services.  You may also have the option of posting your account activities to social networking services when you access content through our services (for example, you may post to Facebook that you performed an activity using our services).  You acknowledge that if you choose to use this feature, your friends, followers and subscribers on any social networking services you have enabled will be able to view such activity.

Security

We takes reasonable steps to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free.

Our Terms of Service

Your access to and use of our services is also subject to our Terms of Service.

Changes to This Policy

Our business and services may change from time to time. As a result, at times it may be necessary to make changes to this Privacy Policy. If we make changes, we will notify you by revising the date at the top of this page. If we make material changes, we will do so in accordance with applicable legal requirements, and we will post a notice on our website and mobile app alerting you to the material changes prior to such changes becoming effective.  Your continued use of our services after any changes or revisions to this Privacy Policy will indicate your agreement with the terms of such revised Privacy Policy.

Contact Us

You may contact us by mail at 600 Main St., Ste. C, Pleasanton, CA 94566 and through contact form.