Return Policy


If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund as long as it is within 30 days. If returned after 30 days, there are early termination fees. Please see below for more information on our return policy.


All returns must be postmarked within thirty (30) days of the shipment date. All returned items must include all equipment (except window clings and mounting hardware), inside the original packaging.

If you are the original purchaser of a Deep Sentinel Surveillance Package and you are not satisfied with this Product for any reason, you may return it in “like-new” condition and receive a full refund, except for expedited shipping. Otherwise, for any other add-on purchases (cameras, extenders, etc) you will receive a full refund on the product minus shipping costs incurred. Customer must also pay return shipping fees.

Return Process

To return an item, please contact Customer Support at [email protected] or 1-833-983-6006 to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number and return label, place the item securely in its original packaging, and mail your return to the address provided by Customer Support.


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refund may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Your subscription to the service will also be canceled and prepaid subscription fees will be refunded.


For defective or damaged products, please contact us at the customer support number to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us:

[email protected]

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