Support: FAQ & Help Center

Frequently Asked Questions

Why does the Deep Sentinel Smart Home Surveillance System require a subscription?

Deep Sentinel provides a security solution that stops crime before it happens and alerts police faster than any other security system. Guaranteed.

An integral part of that guarantee is through LiveSentinel™: professionally trained guards that jump into action the moment our artificial intelligence suspects a potential threat to your property. We take immediate steps to engage, deter, and alert police in real time as the situation is unfolding beyond your front door. In 30 seconds or less.

Why can’t I just buy your camera without the subscription service?

Without the subscription, Deep Sentinel cannot provide the proactive steps to deter home burglaries and package thefts. Our surveillance guards identify, assess, and engage with suspicious visitors within seconds.

We believe every second counts for your home or business, so we’re delivering a better way and completely reinventing how we protect you.

ADT and other systems also contact the police. Why should I choose Deep Sentinel?

Traditional alarm systems contact police minutes AFTER a break-in has occurred with absolutely no details on why the alarm was triggered. For police, these calls are a low priority because the majority of these calls are false alarms and their monitoring center cannot verify what is happening. Deep Sentinel was designed by police to provide them with everything they need to increase response time, safety, and arrest rate.

Ring offers a two-way speaker that I can use myself. Why should I pay for your subscription service?

Ring puts the responsibility on consumers to self-monitor their homes day and night. What happens if there is an intruder on your property and you’re in a meeting, on a plane, or simply don’t receive a notification? Our professional surveillance guards protect your home 24/7 with strict standard operating procedures and rules for escalation. Nothing is left to chance. Zero guesswork. Complete protection.

What about video surveillance companies?

24/7 video surveillance is an ideal security system, but the price tag of $3000 – $5000 per month is expensive. Deep Sentinel gives the task of 24/7 live monitoring to our next-gen AI program, only involving our surveillance guards if and when a potential threat is detected. It’s the best of both worlds, for a fraction of the cost.

Where are your guards located?

A security system is only as good as the people monitoring it. Our surveillance agents are the best trained and are continuously developed. This is a unique service, unlike any other traditional video surveillance system.

Deep Sentinel surveillance is headquartered in Pleasanton, CA, with offices located overseas for overflow and overnight surveillance. All surveillance guards (U.S.-based and overseas) are fully employed and are provided ongoing training and evaluations by Deep Sentinel. Overseas offices are currently located in the Philippines.

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