FAQ & Help Center
Frequently Asked Questions
Why does the Deep Sentinel Smart Home Surveillance System require a subscription?
Deep Sentinel provides a security solution that stops crime before it happens and alerts police faster than any other security system. Guaranteed.
An integral part of that guarantee is through LiveSentinel™ – professionally trained guards that jump into action the moment our artificial intelligence suspects a potential threat to you, your home, or your family. We take immediate steps to engage, deter, and alert police in real-time as the situation is unfolding beyond your front door. In 30 seconds or less.
Why can’t I just buy your camera without the subscription service?
Without the subscription, Deep Sentinel cannot provide the proactive steps to deter home burglaries and package thefts. Our surveillance guards identify, assess, and engage with suspicious activity within seconds.
We believe every second counts for your family and home, so we’re delivering a better way and completely reinventing how we protect your home.
ADT and other systems also contact the police. Why should I choose Deep Sentinel?
Traditional alarms systems contact police minutes AFTER a break-in has occurred with absolutely no details on why the alarm was triggered. For police, these calls are low priority because the majority of these calls all false alarms and their monitoring center cannot verify what is happening. Deep Sentinel was designed by police providing them with everything they need to increase response time, safety, and arrest rate.
Ring offers a two-way speaker that I can use myself. Why should I pay for your subscription service?
Ring puts the pressure on the consumer to self-monitor their home day and night. What happens if there is an intruder on your property and you’re in a meeting, on a plane, or simply don’t receive a notification? Our professional surveillance guards protect your home 24/7 with strict standard operating procedures and rules for escalation. Nothing is left to chance. Zero guesswork. Complete protection.
What about Video Surveillance companies?
24/7 video surveillance is an ideal security system, but the price tag of $3000 – $5000 per month is expensive. Deep Sentinel gives the task of 24/7 live monitoring to our next-gen AI program, only involving our surveillance guards if and when a potential threat is detected. It’s the best of both worlds, for a fraction of the cost.
Why don’t you hire cheaper staff overseas to do the security monitoring?
A home security system is only as good as the people monitoring it. Our LiveSentinel™ surveillance guards are the best trained in the industry, and are continuously developed and evaluated. We are also proud that Deep Sentinel is attracting retired U.S. law enforcement officers and trained security guards. This makes Deep Sentinel a unique and one-of-a-kind service, unlike any other traditional video surveillance system out there.
Visit Our Support Center
Have you tried our knowledgebase? Frequently asked questions, how-to articles, videos, tips and manuals. A great source for information, and advice.
Deep Sentinel Community
Bring your questions to other Deep Sentinel users for answers and personal experiences.
Give Us a Call
Most users find that our Support Center has the troubleshooting advice, how-to articles, instructional videos and other answers they’re looking for. Still want to talk?