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Selly Speaks

Recently Released

News, Tips, Advice

A Closer Look

Final Thoughts

Coming Soon

MAY 1, 2020

Selly Speaks

From our CEO, David Sellinger:

As COVID-19 continues to impact people and organizations around the world, the health and safety of our customers, partners, employees, and communities remain our top priority. Deep Sentinel is committed to maintaining the same quality of service that you’ve learned to love and trust, with a continued mission of protecting our customers and ensuring the safety of their properties.

On March 12th, we placed all of our non-essential personnel on a Work-From-Home policy. All employees who did not need to be in our offices can, and must still work from home to ensure the safety of our frontline staff in the Live Sentinel Center. Our LSC has been modified to provide continuous monitoring with no interruption – on top of increasing the physical space between our guard stations, we have also installed H13 Anti-Viral medical-grade HEPA (much higher standard than traditional HEPA filters). We have also hired additional guards and will continue to do so to increase our monitoring capacity.

We understand how difficult these uncertain times maybe, but please know that we’re in this together. We are all so proud to protect your homes and businesses, and we thank you for trusting us.

Recently Released

Multi-Hub Support

Many of our customers have inquired about adding an additional hub to support more than 6 cameras, as well as adding a separate hub for a second property. We’re pleased to announce that our most recent app update supports the ability to add as many hubs and cameras all under one account.

If you’d like to extend your configuration and add more than 6 cameras, you can easily purchase a new hub and pair it with your current system. For those who are interested in monitoring multiple properties at once, you can now add as many separate hubs (with new locations) in the Deep Sentinel app.

Setting Up Your Additional Hub

The process of adding a new hub is very similar to adding a new camera or WiFi extender, which most of our customers are very familiar with. The only difference is that if you are adding a hub for a separate property, you will set-up a new location in the app.

From the home screen, select “Settings”, and head to your Device Manager. Select “Add a New Device” and then choose “Hub”. When you add a new hub, you’ll be given the option to either add this hub to your existing property, or to add a new address and location to your account.

Advanced Privacy Scheduler

The latest app release also includes our new Privacy Mode scheduler. If you are regularly spending time outside, or having contractor work done on your property (landscaping, construction, etc.), try making a schedule for your cameras. The scheduler will allow you to select individual cameras – for example, you can set your backyard camera on a daily privacy schedule, while still keeping the rest of your cameras covered by our guards. The new scheduler feature allows for 7-day planning, so feel free to set as many automated schedules as you’d like.

Updates to Manual Privacy Mode

If you’d like to manually control Privacy Mode, you can still do so by pressing the home symbol or privacy button on the app home page. You can set the privacy timer in increments up to 24hrs, as well as set specific increments for each camera.

News, Tips, Advice

As you may have seen in our recent weekly roundups, we’ve noticed a handful of vehicles being targeted this past month. Thankfully, our guards are always there to save the day, but we’d like to remind you all to keep vehicle doors locked and be sure to bring all of your valuable items inside.

Additionally, if our guards accidentally intervene on you, please take a minute to respond and verify that you are the home/business owner. If our guards are ignored, they might consider the interaction as suspicious, which may require them to give you a call and notify you of the intervention. Our highest priority at this time is continuing to provide you with peace of mind – at Deep Sentinel, we are committed to our customers, our communities, and our families.

A CLoser Look

Advanced Privacy Scheduler

The latest app release also includes our new Privacy Mode scheduler. If you are regularly spending time outside, or having contractor work done on your property (landscaping, construction, etc.), try making a schedule for your cameras. The scheduler will allow you to select individual cameras – for example, you can set your backyard camera on a daily privacy schedule, while still keeping the rest of your cameras covered by our guards. The new scheduler feature allows for 7-day planning, so feel free to set as many automated schedules as you’d like.

Determining Suspicious & Threatening Behavior

When a LiveSentinel guard views a potential security event they determine the appropriate response based on very clear Standard Operating Procedures. Each guard receives extensive training before beginning surveillance and receives weekly and monthly training ongoing for the entire period of their service.

A guard may choose from 4 responses to an event:

  • Dismissed: Reviewed by a LiveSentinel guard and confirmed to be innocuous behavior.
  • Inspected: Reviewed by a LiveSentinel guard, and that guard identified potentially suspicious behavior. The guard then can view the feed for a prolonged period of time to inspect the behavior more closely.
  • HELLO: After review, the LiveSentinel guard determined that the observed behavior was not clearly criminal, but was concerning enough to engage using the 2-way audio. This might be, for example, a solicitor ringing the doorbell, but then not leaving for 2 minutes.
  • STOP: The LiveSentinel guard determined that a crime was in progress and enacted the STOP protocol–demanding that the behavior stop and potentially contacting law enforcement.

There are times where our Live Sentinel guards will not intervene, so it is important to us that you understand what we consider suspicious behavior. Check out this video, where our head of security, Corrie Turner, describes our protocol when determining skeptical and threatening behavior.

For more information, here is an additional in-depth article on suspicious behavior and guard intervention:
How do LiveSentinel guards identify suspicious behavior?

Coming Soon

Business App Release

Subscription Rollout