Return Policy

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the shipment date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please contact Customer Support at customercare@deepsentinel.com or 1-800-603-9775 to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number and return label, place the item securely in its original packaging, and mail your return to the address provided by Customer Support.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refund may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Your subscription to the service will also be cancelled and prepaid subscription fees will be refunded.

Exceptions

For defective or damaged products, please contact us at the customer support number to arrange a refund or exchange. Questions If you have any questions concerning our return policy, please contact us:

1-800-603-9775
customercare@deepsentinel.com